Still Having Trouble Submitting a Product Champion Application?
A week ago, we posted an alert
to recent product champion applicants that applications submitted between
February 15-25 may have been lost due to a software problem, and asked them
to reapply.
Since then we have received a number of reports of "Page not found"
errors occurring when the application was submitted. The few applications
received since then have been incomplete (e.g., only a name and address)
and none have selected a program to apply for. However, we have been unable
to reproduce the problem (we can submit application forms without problems)
and thus cannot determine a cause or solution.
If you experienced a "Page not found" error when attempting to
submit a PC applicationsince February 26th, we recommend you try the following:
- Clear your browser cache. (You can find this option under your Preference
menus.)
- Clear any Decipher-related cookies from your browser cookie file.
- Quit your browser and relaunch it.
- Try using a different browser, or even a friend's computer.
- Turn off any software firewall you may be using, such as Norton Personal
Firewall.
- Shut down your computer and restart.
- Check with your ISP to see if they are aware of any possible access
issues.
If you don't wish to enter a complete application before knowing if this
will help, you can enter just your basic contact information including your
email address, select the game for which you want to apply, and in the first
text field ("How did you hear about..."), type in "Testing
application". Leave the rest blank and submit. If you are successful,
then go back to the application page using your browser Back button and
complete your application and submit.
If all these measures fail and you are still unable to apply, please email
kim.logie@decipher.com and request
a paper application form. (Please do not take this step until you have tried
all the suggested remedies.) Also, please email webmaster@decipher.com
with a description of the problem, including which operating system/version
and browser/version you are using.
Again, we apologize for any difficulty you may have experienced in applying
for our Product Champion program. Thank you for your interest and patience
as we attempt to resolve this issue.
Related link:
Attention, Recent
Product Champion Applicants:You May Need to Reapply 2-26-04
Kathy McCracken
Web Content Manager
March 4, 2004
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